Click a heading or one of its topics below for answers to frequently asked questions about ParishPay for parishioners and for parishes. If you do not find the answer you need here, please visit our Contact Us page where you can get assistance 24/7 from our customer service team. Or you can suggest a question be added:
COST OF OUR SERVICES
Topics Covered
1. Who does ParishPay charge?
2. How much does ParishPay charge?
3. How much are the credit card charges?
4. Insufficient Fund transactions?
5. Do we need a minimum number of parishioners to use the program?
6. Are there any setup fees?
7. Are there any other hidden charges?
TECHNOLOGY
Topics Covered
1. How secure are these transactions / your website?
2. What is an ACH Transaction?
3. What church software does ParishPay work with?
4. Can ParishPay handle one time contributions?
PROMOTING THE PARISHPAY PROGRAM
Topics Covered
1. How many parishioners should sign up?
2. How can we increase that number?
3. What are some of the methods used by your clients to reach parishioners?
4. What is the largest reason parishioners give for signing up?
5. Can you help us promote ParishPay to our parish community?
6. What material do we get upon signing up?
THE BASICS
Topics Covered
1. What does ParishPay do?
2. What day are transfers made?
3. Can this be changed?
4. Can deductions come out weekly?
5. Can ParishPay handle special / second collections?
6 Can tuition be handled as well?
7. How do we sign up our parish?
ENROLLMENT
Topics Covered
1. What Payment Methods are accepted?
2. Maximum gift amount
3. Minimum
4. Different Enrollment Methods
ACCOUNT MANAGEMENT
Topics Covered
1. How do parishioners manage accounts?
2. How do parishes manage their account?
3. Do parishioners have to re-specify their donation each year?
4. Do Parishioners receive tax receipts? 5. How about something to put in the plate?
6. When can parishioners change gifts?
7. Can parishes change parishioner information at any time?
8. Can parish reports be imported into church software applications?
9. How do parishioners discontinue the service?
10. How do parishes discontinue the service?
